FAQ

I placed an order! When will I get it?

Once an order is placed, it is packed and shipped out of our office within 3 business days. If there are any delays about your shipment, you will be informed via e-mail immediately. According to your shipment choice your delivery time will vary. You can find out more about our shipping options at the following link.

Where can I find your shipping options?

They can be found by clicking here.

 

I placed an order as a present!  Can I request gift wrapping?

Of course you can. Please e-mail us at hello@rumisu.com and simply let us know that you would like your purchase to be gift-wrapped.

 

How do I care for my Rumisu?

- For silk & wool products;

We recommend you dry-clean your Rumisu.

Substances containing alcohol might damage fabric and the coloring of your print, so please let your perfume and hairspray dry, before dressing.

Avoid rain and drying your Rumisu product in direct sunlight, as water & sunlight for a prolonged period might damage the coloring of your product.

- For cotton products;

Your Rumisu is printed on extremely fine cotton. To care for your product in the best possible way, we recommend that you gently hand wash it with cold water & flat dry carefully, to prevent any color rubbing or opt for dry cleaning.

Please do not wash with hot water, do not crush & squeeze while still wet.

Substances containing alcohol, salt or any other chemical might damage fabric and the coloring of your print, so please let your perfume and hairspray dry, before dressing.

Avoid rain and drying your Rumisu product in direct sunlight, as water & sunlight for a prolonged period might damage the coloring of your product.

-For raincoats;

We recommend you dry-clean only for your Rumisu.

Where can I find your return & exchange policies?

They can be found by clicking here.

As a follower of Rumisu, how can I find out more about the brand?

For your daily dosage of Rumisu, you can check out our instagram feed @rumisuworld

As a store-owner, I would like to know if you offer wholesale?

For your wholesale inquiries you can email us at hello@rumisu.com